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Sustainability matters
 Sustainability is about more than saving the environment. All companies need to think about their social and economic impact as well.
Our Data Connectivity portfolio
We've produced a simple but effective, at-a-glance guide to our full Data Connectivity portfolio. This product matrix is designed to provide our customers with clarity on the features, spec and suitability for their customers of all of BT Wholesale's Data Connectivity products.
Smaller retailers get ready for a pizza online action
When even the humble pizza is increasingly ordered from the keyboard, it’s clear that these days there is little that can’t be bought online. The appetite is there, so how do we fulfil it?
Web 2.0 – hype or reality?
The truth behind the buzzwords as we explore why and how the web is changing the way business does business. Kevin Nickels of BT Design gives his thoughts on some of the key trends.
IT departments 'will waste $100billion on network overspending'
So says leading industry analysts, Gartner. Some of the predictions make uncomfortable reading, but they also point to genuine opportunities for Communications Providers.
Premium rate, premium services
Premium Rate Services have had a bad press. So Ofcom and the industry are tightening up. BT welcomes the new focus and through its agilemedia portfolio will continue to offer solutions to help your customers connect with consumers.
Will call centres come home?
Does the cost/service equation still mean that overseas call centres are still a good option? Some large organisations are bringing their call centres back to the UK and using the so-called ‘homeshoring’ alternative.
Wi-fi cities grow as wireless devices become latest must have accessory
Laptop sales are pulling ahead of desk-based PCs and with a range of wireless devices to choose from, consumers are demanding wi-fi with their broadband service. We review some of the options for Communications Providers.
Launch event and webcast
Main UK broadcasters plan single access point for online viewers
As IPTV comes of age, broadcasters are planning to create a shared access point for their programmes for broadband users. We discuss some of the implications.
Managing security: when sorry just isn't good enough
Every week seems to bring new revelations about the loss or mismanagement of personal data. We discuss some of the consequences of failure to protect data.
Faster broadband, faster profit
Demand for bandwidth from some consumers and small businesses is growing beyond the capacity of single line ADSL. Bonded broadband, which aggregates ADSL lines, can help some of your customers meet the need for speed.
Measurably improving the consumer experience
In its second annual report on The Consumer Experience, Ofcom reports that the industry is doing more than ever to respond to consumer needs. Though there are still some issues to address.
The call centre that thinks for itself?
Is there such a thing as a thinking call centre? Dr Nicola Millard certainly thinks so. Find out about her recent study of the contact channel preferences of customers and the future role of Artificial Intelligence in contact centres.
BT Wholesale Ethernet delivers price efficiencies and growth prospects
BT Wholesale Ethernet is the first product to launch in BT Wholesale’s new 21CN portfolio and the first Ethernet-based solution in the UK marketplace launched across the 21CN core platform topology.
Reactive Repair Tool – better broadband problem-solving
This new tool from BT Wholesale will help you to provide a more efficient diagnosis and solution to broadband service problems. And to deliver a better customer experience. This article summarises the benefits of the Reactive Repair Tool and invites your participation in its future development.
'Name The Day' broadband – towards a better customer experience
Name The Day will offer your customers a choice of start dates for their broadband service. This article summarises the planned benefits of the new service and invites your participation in its development.
BT netVIEW plus
BT netVIEW plus is the quick and easy way to monitor your broadband and private circuit services. This article summarises the key benefits and gives details of how to register.
New Horizons for growing businesses
New Horizons is a BT Wholesale customer programme that offers a range of sales tools tailored to the specific market needs of small and medium-sized organisations. This article introduces the programme.
Angus Flett on the future of broadband services
BT Wholesale’s Director of Product Management talks about the technology and the applications that will drive future growth in a broadband market where half of all households and two thirds of all businesses now have a broadband service.
Future broadband showcase event
The most recent of BT Wholesale’s ‘future broadband’ showcases introduced the next generation Wholesale Broadband Managed Connect (WBMC) and IPstream Connect products to an audience of communications and broadband service providers.
Hard talk about Soft Switches: webcast replay
VoIP is evolving and success in the market increasingly depends upon interoperability between network operators. The second Engage Live Webcast addressed some of the key issues and describes the new BT Wholesale interoperability solution: IP Exchange.
IP Exchange: a gateway to interoperability
IP Exchange is a key development in enabling the growth of VoIP services. It offers Communications Providers a simple, robust, interoperability solution without the need for major capital investment.
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