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Sustainability matters
 Sustainability is about more than saving the environment. All companies need to think about their social and economic impact as well.
Web 2.0 – hype or reality?
The truth behind the buzzwords as we explore why and how the web is changing the way business does business. Kevin Nickels of BT Design gives his thoughts on some of the key trends.
IT departments 'will waste $100billion on network overspending'
So says leading industry analysts, Gartner. Some of the predictions make uncomfortable reading, but they also point to genuine opportunities for Communications Providers.
Measurably improving the consumer experience
In its second annual report on The Consumer Experience, Ofcom reports that the industry is doing more than ever to respond to consumer needs. Though there are still some issues to address.
The call centre that thinks for itself?
Is there such a thing as a thinking call centre? Dr Nicola Millard certainly thinks so. Find out about her recent study of the contact channel preferences of customers and the future role of Artificial Intelligence in contact centres.
Broadband advances to centre stage in home entertainment
Ofcom’s annual survey of the UK communications market paints a picture of broadband as a primary entertainment delivery channel. This article reports on some of the key findings
Online retailing hits £4bn record
The future of UK shopping is looking increasingly virtual. That is the hard evidence presented by figures from industry body Interactive Media in Retail Group (IMRG) that showed that UK online retail sales broke the £4 billion a month barrier for the first time in July 2007
1 in 3 businesses want converged fixed/mobile voice solutions
Companies of all sizes are in the market for new ways to streamline their fixed line and mobile phone use in their quest for greater business efficiency through flexible working.
Manage your managed services
There’s agreement amongst industry analysts that the use of the managed approach to delivering network service will increase significantly over the next few years, as the technology becomes ever more sophisticated, ever more quickly.
Delivering the VoIP promise
Communication is moving towards and all-IP future in which voice, video, messaging and data converge seamlessly on one network. This article looks at some of the latest trends in VoIP and the ways in which organisations are facing up to the challenge.
Hard talk about Soft Switches: webcast replay
VoIP is evolving and success in the market increasingly depends upon interoperability between network operators. The second Engage Live Webcast addressed some of the key issues and describes the new BT Wholesale interoperability solution: IP Exchange.
Ethernet demand goes mainstream: Forrester
More than 50% of European businesses are already using Ethernet services or are considering doing so. Forrester report that the technology is now maturing and is set to experience strong growth as a WAN solution.
Fast broadband brings thin client benefits to smaller companies
Energy saving, cost effective thin client networks are now feasible beyond the confines of larger organisations. This article discusses the impact that fast, reliable broadband is having on growing companies by offering them a real alternative to the traditional networked PC.
VoIP demand forecast to double as small businesses take the lead
Small UK businesses are buying into the potential of VoIP more enthusiastically than their larger counterparts, according to BT’s own research.
Workers want flexibility – bosses say 'yes'
The last few months has seen flexible working re-emerge as a key agenda item for UK Business thanks, in part, to some recent studies into the subject.
Managed services open door to 'v-business' world
According to the Social Issues Research Centre, by 2020 many SMEs will exist only virtually. This article discussed the opportunities for Communications Providers in the world of on demand and hosted applications for smaller businesses.
Online conferencing: an emerging market trend as IP enthusiasts start work
As the U tubers and the facebookers join the labour market, video conferencing and online collaboration are gaining a fresh impetus. This new generation already used to visual communication through the screen is driving demand. This article reviews the trend.
Unlocking the potential of the broadband market: webcast replay
The broadband market refuses to slow down – or to get simpler to understand. Our first Engage Live Webcast was a 30 minute debate programme, that tackled this challenging subject.
‘Broadband add-ons’ market forecast to double by 2011
Research from Analysys suggests that additional services are the key to growth in the broadband market for providers serving the needs of small and medium-sized enterprises.
‘Direct and personal’: the new imperative for winning business hearts and sales
Forrester research suggest that it is companies that look beyond conventional CRM techniques that will prosper in the future wit more interactivity and more personal communications channels.
Veering towards value-added: the future for ISPs
As churn becomes a fact of life for ISPs, how do you differentiate to retain and grow your customers. This interview with a BT Wholesale commentator discusses some of the options.
Get IT from the telco: Europe’s emerging trend
More and more companies are buying IT from their telecommunications supplier says Forrester. So how do smaller Communications Providers take advantage of this trend?
Don’t keep them hanging on
Is poor customer service on the increase? Some surveys suggest that some providers are failing to keep pace with rising customer expectation. This article highlights some of the current research.
Winning and losing in the multi-play market
Find out what customers want in the emerging multi-play market with this BT sponsored research.
Reducing broadband churn in the SME market
BT commissioned Ipsos MORI to analyse just exactly what is driving customer behaviour in the business broadband SME sector.
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