Listening and improving
Our Quarterly Operational Survey is about listening to your comments and concerns. But listening is only the starting point. We act on your comments and we provide feedback, additional information, clarification and progress reports. We report on each quarterly survey’s key findings and the actions we are taking. You can read the highlights from each survey here on Engage. The survey has two components which are published separately.eCo Private Circuits Provision and RepairThis section deals with customer comments and BT Wholesale responses related to the CRM systems used in Private Circuit Provision and Repair. FIND OUT MORE Broadband Provision and RepairThis part addresses your comments and questions related to the CRM systems used in Broadband Provision and Repair. FIND OUT MORE