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NEW FORM, NEW FACE, FRESH CUSTOMER FOCUS Sally Davis, BT Wholesale’s new Chief Executive discusses the implications of the new structure in BT and describes her priorities for BT Wholesale in 2008 and beyond in this interview for Between The Lines. Just a few weeks into her new role, Sally talked about BT Wholesale’s ambitious plans for growth, its ambitions to be the wholesale partner of choice for UK Communications Providers, and the need to get it right first time, every time.
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TALES OF THE UNEXPECTED When a natural disaster strikes how resilient is your Network? This Between The Lines article discusses some of the key issues involved in keeping your own and your customers’ businesses up and running when disaster strikes. It also describes some of the opportunities that exist to work closely with BT Wholesale to delivery business continuity when the worst happens.
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SHARING THE LOAD: MANAGED NETWORK SOLUTIONS Resources for new infrastructure are under pressure, but our customers need to keep pace with customer demands and new technology. In this Between The Lines interview, Brian Fitzpatrick, Managing Director of BT Wholesale Markets, discusses the increasing dilemma facing Communications Providers: to build or not to build.
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REACTIVE REPAIR TOOL - A BETTER APPROACH TO BROADBAND PROBLEM SOLVING The Reactive Repair Tool (RRT) adds an extra dimension to the One Shot Check available through WOOSH. It provides you with an online snapshot of a broadband circuit's performance over the past 14 days. RRT can therefore mean important time and cost savings in managing fault reports more quickly and more efficiently. Learn more about the benefits of RRT, download a short video and participate in its future development.
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'NAME THE DAY' BROADBAND – TOWARDS A BETTER CUSTOMER EXPERIENCE BT Wholesale's planned 'Name The Day' broadband facility is the latest in a number of initiatives to improve your customer experience. Not only for you as a broadband service provider, but also for your customers each time they contact you. You can find out more, watch a short video about what it could mean for your business and participate in the development of the service.
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THE BENFITS ARE CLEAR WITH BT netVIEW Plus BT netVIEW plus is a powerful online tool that allows you to monitor the BT communications services that underpin your business. The standard version is free and at the click of a mouse, you can see how our broadband and private circuit services are working for your business. BT netVIEW plus uses the same key performance indicators that we use ourselves – you see the data we see for a total service transparency you can trust. Plus, if we owe you some money through the broadband service level guarantee, then it's never been easier to claim a refund – all it takes is the click of a mouse.
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NEW HORIZONS FOR GROWING BUSINESSES Your business aims to grow and succeed - we want to work with you for a profitable future. Meeting the demand for new communications services means we must work ever more closely with our growing service provider and reseller customers. The New Horizons programme can show you some of the possibilities, and how to address them.
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Research, analysis and opinions about our industry.
This section of the site focuses on the needs and behaviours of your business and domestic customers. Visit webpage
Key developments in our portfolio.
Developments focuses on the products and services we can offer you. Visit webpage
The future of our network and your industry.
Futures focuses on Next Generation Networks, product roadmaps and other information about the future of our industry. Visit webpage
Resources for BT Wholesale customers.
Information about training, marketing campaigns, our events programme and our relationship with you. Visit webpage
What’s happening in our industry?
Our quarterly e-zine Between The Lines brings you news, views and insights from across our industry. Visit webpage
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