The BT values capture the way we get things done. They are at the heart of every compelling customer experience. Our values are:
Trustworthy : we do what we say we will
Helpful : we work as one team
Inspiring : we create new possibilities
Straightforward : we make things clear
Heart : we believe in what we do
We are committed to contributing positively to society and a sustainable future, this is at the heart of BT.
REDUCING OUR OWN ENVIRONMENTAL IMPACT
Reducing our environmental impact helps to improve efficiency and reduce costs. We produced 79,759 tonnes of waste in the UK this year. Of this, we recycled 46% and sent 42,822 tonnes to landfill, 22% less than in 2007. We usour purchasing power to ensure we achieve the most fuel and cost-efficient vehicles. Our company car policy rewards employees who opt out of company car ownership or choose lower-emission cars.
DELIVERING ON OUR OWN CARBON-BUSTING STRATEGY
Work is underway right across BT to implement the four elements of our global carbon strategy.
- Reducing the impact of our operations. We have already reduced total carbon dioxide (CO2) emissions in our UK business by 58% since 1996. This figure is lower than the 60% we reported last year primarily due to changes in electricity conversion factors published by the UK Government. Our UK target is to achieve an 80% reduction by 2016.
- Empowering customers to reduce their impacts by offering innovative products and services. We are developing innovative products and services to help our customers reduce their climate change impact. In January 2008, we launched a range of energy efficient phones that cut electricity use by roughly half. More than 90% of our home-phone range will be more energy efficient by July 2008, cutting an estimated 195,000 tonnes of CO2 emissions over the next three years.
- Influencing our suppliers to provide more energy efficient products and services.
- Encouraging our employees to reduce their carbon footprint at home and at work.
WORKING WITH OUR SUPPLIERS
In the 2008 financial year, we spent over £ 8.6 billion with thousands of suppliers worldwide. We are committed to trading fairly and to positively influencing our suppliers’ environmental and labour standards.
This year, 234 suppliers completed our Sourcing with Human Dignity and environmental questionnaires and we conducted 25 on site supplier risk assessments.
We are incorporating energy use into our procurement processes and require suppliers to set reduction targets.
We outsource functions such as finance and customer care to external contractors, where efficient and cost effective. We make sure contractor employment standards meet our own.
PUTTING CUSTOMERS AT THE HEART OF WHAT WE DO
Maintaining high levels of customer service is essential in such a competitive industry. We need to provide the right products at the right price and the right time, listen to our customers, meet their expectations and treat them fairly.
The more businesses, governments and individuals rely on ICT, the more important it is that our services are innovative, secure and resilient.
CUSTOMER SERVICE
Our goal is to be number one for customer service. We believe this is vital in all our markets. To measure our progress, we have changed our customer service measures to more directly reflect our customers’ experience throughout their dealings with BT. Our new measures are Right First Time (keeping our promises) and Cycle Time (the speed at which we deliver service).
PROGRAMMES THAT MAKE A DIFFERENCE
On of our key initiative is in our ‘green’ data centres, which offer significant potential for carbon reduction and cost savings. We are now helping some of our customers implement similar programmes
Flexible working has also been a big success story at BT. Reducing our costs, increasing productivity, lowering our carbon footprint and offering more opportunities for people with other responsibilities or disabilities. And even simple telephone conferencing can significantly reduce carbon emissions and improve productivity.
To find out more about each of these programmes, click on the headings below:
Flexible working MORE 
Those that work flexibly are 21% more productive and take less sick-leave. As well as employee welfare, flexible working reduces both commuter congestion on the road and pollution. The BT Workstyle project is one of the largest flexible working projects in Europe.
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Conferencing MORE Conferencing is eliminating 859,784 face-to-face meetings a year for BT as a whole. Saving at least 97,628 tonnes of carbon emissions per annum, £135 million a year in travel savings and £103 million a year in productivity gains.
Green Data Centres MORE We are developing ‘green’ data centres which address concerns about the lack of energy-efficiency within them. Key innovations include focusing on reducing emissions from cooling by transferring to more efficient ‘fresh air’ methods rather than artificial cooling; switching all equipment to a lower voltage (from AC to DC power) which could reduce power consumption 30%.
DOWNLOAD PDF For more information on the way we do business and to read our sustainability report Visit Website
