Business customers and consumers prefer to do business with a supplier with a good sustainability record. The evidence is clear. Sustainability matters.

BT Wholesale can help you to become a supplier with a good sustainability record.  Genuinely sustainable approaches can be a source of real competitive advantage in the market place.

According to MORI, 51% of the UK public has boycotted a company because its businesswomanstanding.jpgproducts damage the environment.  The ethical consumer is a reality.  42% of the British public say they make purchasing decisions based on a company’s ethical reputation.

You can learn from our learning. We have discovered, sometimes the hard way, that having the right sustainability credentials is no longer a ‘nice to have.’ And there an increasing number of specific products and services that we can offer both you, and your customers that can help you create more sustainable and environmentally friendly businesses.

It’s increasingly clear to us that customers prefer to do business with a supplier that has good sustainability record. Corporate and government clients asked for evidence of our social and environmental performance to be included in BT contract bids worth £2.2 billion pounds last year, for example.

Through BT Wholesale, our Communications Provider customers can access a large number of advice, consultancy, products and services that can help them and their customers to operate in a more sustainable way.

Here we have gathered together some of the main products and services that we can offer to help you and your customers on the sustainability journey


Measuring carbon impact: competitive and
environmental advantage
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We have developed an ICT measuring tool to help businesses measure their carbon footprint and create a more sustainable business model.  DOWNLOAD PDF  DrillDown.gif


Mobile Express: Be at your desk wherever
you are
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The number of mobile employees is rapidly increasing as successful businesses realise that enabling their people to stay connected whilst away from the office can help them be greener as well as providing a vital competitive edge – locally and globally.  DOWNLOAD PDF  DrillDown.gif


Field Force Automation: Automated field service
management helps companies be greener
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Ensuring that field services run efficiently is key to the success of organisations with workers on the move. By enabling more effective schedule and resource management it can help cut abortive visits, increase the number of jobs per person per day and save unnecessary travelling. It all leads to improved customer response and satisfaction as well as savings in energy consumption.  DOWNLOAD PDF  DrillDown.gif


Contact Centre Efficiency: 21st century consumers
are more demanding
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Always on, technology savvy and more mobile, today's consumers are taking control of how and when organisations contact them and increasingly expect 24/7 interaction through the medium of their choice.

Organisations need to consider how they satisfy these escalating demands while balancing costs, or risk losing their competitive position.  DOWNLOAD PDF  DrillDown.gif


Homeshoring: good for business, good for the
environment
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With traditional contact centre staff turnover rates of 25–35 percent, rising to 40–70 percent for offshored services, attracting and retaining high-quality employees is a growing problem.

BT Homeshoring is one solution – with home-based workers, churn typically drops to 10 percent and absenteeism by as much as 60 percent. Homeshoring also helps companies become greener – fewer commuters means less energy consumption – as well as helping them offer employment to a far wider range of people – good for corporate social responsibility.  DOWNLOAD PDF  DrillDown.gif


Unified Communications: greener working MORE DropDown.gif
Unified Communications connects customers, employees, partners and suppliers more efficiently and seamlessly, no matter where they are, saving energy, travel and communications costs. DOWNLOAD PDF  DrillDown.gif


Modern conferencing: harnessing the power MORE DropDown.gif
We’ve come a long way since sharing calls over loudspeaker phones was the best way to communicate with a number of people at the same time. The latest audio, web and videoconferencing services can change the way businesses work, saving time and money and contributing to a cleaner, greener planet.   DOWNLOAD PDF  DrillDown.gif



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Why this matters to us all
Download the Sally Davis video
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Competing in a low carbon economy
Jonathon Porritt explains why
ICT companies can gain by becoming more sustainable.
Download Podcast

Karen's blog
The latest thoughts of BT Wholesale's CSR Manager.
Read Blog 
 
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