IDENTIFYING THE CHALLENGES

The benefits that IP convergence can bring to mobile operators are well known. Beyond the obvious cost and efficiency gains, successful implementation will affect the way in which operators appear to their workforce, competitors, suppliers and customers.

EXPLORING THE SOLUTIONS

BT Converged LAN aims to meet operators’ voice and data requirements by providing IPT based on Managed LAN and Managed Premises. The service is based on the market-leading Cisco LAN and IPT portfolio and is available for operators located in one country or globally. It is a standard capability across all countries, and offers a total solution for operators’ own-use converged telecommunication needs. It covers all services from equipment supply, installation and maintenance through to advanced management services.

As the most experienced practitioner of IP convergence in the UK, BT has unparalleled expertise and knowledge of large-scale implementations. We are now extending this capability to support our global customers. In addition to the provision of equipment, BT can also offer a wide range of services, including:

• Maintenance
• Rapid Fault Diagnostics
• Proactive Fault Management
• Configuration Management
• Service Level Agreements
• Professional Services
• Converged IP Training
• Helpdesk

BT delivered Europe's largest ever deployment of VoIP/IPT for Abbey National.

We manage one of the largest intranets in Europe and have had Cisco Gold Partnership status since 1984. We install one router every five minutes and a data port every minute.

BT employs or has access to more than 100,000 people across the globe - including 10,000 ICT professionals, 4,000 sales professionals, 2,500 sales support personnel, 4,000 solutions delivery professionals, and multi-media customer service centres that operate across 150 countries.

REAPING THE BENEFITS

• Enhanced workforce efficiency
• Cost savings
• Improved customer experience