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Between The Lines 5th Edition > Industry Issues

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Industry Issues

INDUSTRY ISSUES

MARCH 2008
IT departments 'will waste $100billion on network overspending'
So says leading industry analysts, Gartner. Some of the predictions make uncomfortable reading, but they also point to genuine opportunities for Communications Providers.

MARCH 2008
Main UK broadcasters plan single access point for online viewers
As IPTV comes of age, broadcasters are planning to create a shared access point for their programmes for broadband users. We discuss some of the implications.

MARCH 2008
Will call centres come home?
Does the cost/service equation still mean that overseas call centres are still a good option? Some large organisations are bringing their call centres back to the UK and using the so-called ‘homeshoring’ alternative.

MARCH 2008
Premium rate, premium services
Premium Rate Services have had a bad press. So Ofcom and the industry are tightening up. BT welcomes the new focus and through its agilemedia portfolio will continue to offer solutions to help your customers connect with consumers.

MARCH 2008
Measurably improving the consumer experience
In its second annual report on The Consumer Experience, Ofcom reports that the industry is doing more than ever to respond to consumer needs. Though there are still some issues to address.