Welcome back to our multimedia portal
 
Engage delivers news, views, comments and customer research from BT Wholesale.
 

Improving your ability to offer a better service to your customers is BT Wholesale’s number one priority.  New on Engage this month are pages, videos and other resources that talk about some key developments that are increasing our ability to deliver a better end-to-end experience for your customers, especially for broadband customers.

Use the numbers below for details of our current top stories.

BT Wholesale’s Data Connectivity products – your at-a-glance guide

We've produced a simple but effective, at-a-glance guide to our full Data Connectivity portfolio. This product matrix is designed to provide our customers with clarity on the features, spec and suitability for their customers of all of BT Wholesale's Data Connectivity products.

CLICK HERE  

Reactive Repair Tool

Finding out what your customers' true problems are when they report a problem with their broadband connection is critical to fault resolution and customer service.  The Reactive Repair Tool provides you with an online snapshot of an individual broadband circuit's performance over the past 14 days. CLICK HERE  

Name The Day Broadband

Name The Day will offer your customers a choice of start dates for their broadband service. You can watch a video explaining our plans to allow your customers to 'name the day' and then receive immediate confirmation, all delivered through a simple to use online portal. CLICK HERE

Between The Lines – issue 5 out now

The role of Artificial Intelligence in Call Centres, the growth of Web 2.0 applications within corporate organisations, the relentless rise of wi-fi, the future of IPTV and the spreading of e-commerce to every aspect of our lives. These are just a few of the subjects addressed in the latest issue of our quarterly customer e-zine. To read these and many other articles CLICK HERE