IDENTIFYING THE CHALLENGES

Mobile Network Operators are currently seeking to increase their presence on the High Street. BT has a suite of retail solutions that are ideally suited to meet their business needs in this area.

BT Expedite already provides solutions to over 60 of Europe’s leading retailers. These streamline processes, optimise information, and meet the evolving merchandise and service expectations of multi-channel shoppers.

EXPLORING THE SOLUTIONS

BT Expedite can help operators to build a sustainable competitive advantage in today’s highly competitive market. This is achieved by offering a comprehensive portfolio that includes innovative solutions, products and services for every area of retailing. These encompass: Planning, Sourcing and Product Development, Merchandising, Store, Sales Analytics, and CRM, plus Hardware, Infrastructure, Managed Services, Consultancy and Professional Services, and Client Care.

Our proposition can help mobile operators to cope with ageing and/or inflexible systems plus spiralling IT costs, within the context of increasingly limited capital budgets.

REAPING THE BENEFITS

  • Improved customer experience
  • Enhanced operating margins
  • Reduced cost and risk
  • Incremental business value created
  • Improved visibility across the operator’s enterprise

     
IN THIS SECTION
Channel Strategy & Customer Experience: overview
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Channel Strategy & Customer Experience: solutions
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flash presentation
Managing Complexity: the BT Wholesale proposition
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