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BT is an industry leader in providing customer service and contact centre solutions for a wide range of businesses across different market sectors.
The company has deployed more than 4,000 contact solutions across the globe. As well as having gained huge amounts of knowledge and experience from radically improving the strategies and operations of many of its customers, BT is able to pass on the know-how and lessons learned from successfully transforming its own contact centre operations.
Between fiscal years 01/02 and 04/05, BT transformed its own contact centre strategy reducing costs and improving the experience of its 20 million plus customers.
• Reduced its contact centre estate from 104 call centres down to 34 • Made £242 million in cost savings • Improved customer satisfaction ratings by ten per cent
But perhaps even more importantly, BT Wholesale really understands your business. We understand the complexities of the market that Communications Providers operate in.
We have all the necessary skills in project management and systems integration to be able to deliver a solution that meets your needs now, and in the future.
BT Wholesale has the experience and expertise to make your system work for your business. We have a workforce of high calibre people, skilled in all aspects of systems integration, business analytics, software engineering and project management. With BT Wholesale as your partner, you will have access to the know-how and experience offered BT’s security and CRM practices – teams of dedicated people who are recognised as industry leaders. You will also have access to the expertise and knowledge of BT’s CRM partners including world-leading vendors such as Avaya, Genesys and Nortel.
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