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Between The Lines 5th Edition > Business Brief

BUSINESS BRIEF

MARCH 2008
The call centre that thinks for itself?
Is there such a thing as a thinking call centre? Dr Nicola Millard certainly thinks so. Find out about her recent study of the contact channel preferences of customers and the future role of Artificial Intelligence in contact centres.

MARCH 2008
Wi-fi cities grow as wireless devices become latest must have accessory
Laptop sales are pulling ahead of desk-based PCs and with a range of wireless devices to choose from, consumers are demanding wi-fi with their broadband service. We review some of the options for Communications Providers.

MARCH 2008
Web 2.0 – hype or reality?
The truth behind the buzzwords as we explore why and how the web is changing the way business does business. Kevin Nickels of BT Design gives his thoughts on some of the key trends.

MARCH 2008
Smaller retailers get ready for a pizza online action
When even the humble pizza is increasingly ordered from the keyboard, it’s clear that these days there is little that can’t be bought online. The appetite is there, so how do we fulfil it?