BT Wholesale

Home | Insights | Developments | Futures | Working Together

In the Loop

btwholesale.com

Archive | Site Map


Between The Lines 2nd Edition > Business Brief

Between the Lines Home

Business Brief

Industry Issues

You Said, We Did

BUSINESS BRIEF

May 07
Voice interconnect – the next generation
Consumer demand for new converged services and devices and the increasing availability and functionality of ‘next generation’ IP-based networks (NGNs) and systems are combining to drive the communications industry. In this article, we speak to Fabienne Dischamps, BT Wholesale’s General Manager for Voice Interconnect, to find out how BT is working to provide the infrastructure to make these new software-based services a reality and how customers can migrate to the new technologies effectively.

May 07
‘Broadband add-ons’ market forecast to double by 2011
Research from Analysys suggests that additional services are the key to growth in the broadband market for providers serving the needs of small and medium-sized enterprises.

May 07
‘Direct and personal’: the new imperative for winning business hearts and sales
Forrester research suggest that it is companies that look beyond conventional CRM techniques that will prosper in the future wit more interactivity and more personal communications channels.

May 07
Veering towards value-added: the future for ISPs
As churn becomes a fact of life for ISPs, how do you differentiate to retain and grow your customers. This interview with a BT Wholesale commentator discusses some of the options.

May 07
Get IT from the telco: Europe’s emerging trend
More and more companies are buying IT from their telecommunications supplier says Forrester. So how do smaller Communications Providers take advantage of this trend?

May 07
Don’t keep them hanging on
Is poor customer service on the increase? Some surveys suggest that some providers are failing to keep pace with rising customer expectation. This article highlights some of the current research.