We want to know what we’re doing right for you – and where we can do better. To guide us in that, we invite your feedback every four weeks through our Customer Satisfaction Surveys.

Your responses on the service you’re receiving, any issues you face and any new requirements you have are our catalyst for change. We also value your own ideas and suggestions on how we can improve our services and products for the benefit of all of our customers.

But listening to your comments is only the starting point. We act on them too. And – as part of our commitment to keeping you ever better informed – we also report on each Survey’s findings and the actions we’re taking through the pages of ‘You Said, We Did’: our quarterly Customer Satisfaction briefings.


YOU SAID, WE DID REPORTS 

Take your opportunity to read the latest ones from the download list on the right-hand side. Some key topics to look out for:


BROADBAND PROVISION AND REPAIR

• Refresher training online
• Resetting Woosh passwords
• Improving XML availability
• Fresh coaching for SMC teams
• Improving fault report communications
• Clarifying 'clear codes'
• System Support Desk contact numbers