|
|
|
|
|
|
|
TAKING A JOINED UP APPROACH
|
Welcome back to our multimedia portal
Engage delivers news, views, comments and customer research from BT Wholesale.
Improving your ability to offer a better service to your customers is BT Wholesale’s number one priority. New on Engage this month are pages, videos and other resources that talk about some key developments that are increasing our ability to deliver a better end-to-end experience for your customers, especially for broadband customers.
Use the numbers below for details of our current top stories.
BT Wholesale’s Data Connectivity products – your at-a-glance guide
We've produced a simple but effective, at-a-glance guide to our full Data Connectivity portfolio. This product matrix is designed to provide our customers with clarity on the features, spec and suitability for their customers of all of BT Wholesale's Data Connectivity products.
CLICK HERE
Reactive Repair Tool
Finding out what your customers' true problems are when they report a problem with their broadband connection is critical to fault resolution and customer service. The Reactive Repair Tool provides you with an online snapshot of an individual broadband circuit's performance over the past 14 days.
CLICK HERE
Name The Day Broadband
Name The Day will offer your customers a choice of start dates for their broadband service. You can watch a video explaining our plans to allow your customers to 'name the day' and then receive immediate confirmation, all delivered through a simple to use online portal.
CLICK HERE
BT netView Plus
BT netView Plus is the quick and easy way to monitor your broadband and private circuit services. BT netView Plus uses the same key performance indicators that we use ourselves – you see the data we see for a total service transparency you can trust. CLICK HERE
Realising the potential of the SME market
This BT Wholesale white paper looks at the current status and the potential of the large SME segment. It suggests that Communications Providers can leverage their existing customer relationships and strengths and generate increased revenues by enhancing and expanding their portfolios of SME-specific products and services.
CLICK HERE
|
 |
|
|
|
|
|
|